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Billing Question
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Configuration questions. No significant loss in application functionality or workaround in need of permanent resolution.
Minor loss of application functionality, inconvenient usage or performance degradation.
Severe loss of application functionality and no available workaround. Critical business process interruption.
Complete loss of application functionality and no available workaround (Platform outage, downtime).
Business Impact Examples:
App / Instance is down
Individual forms are down
Business Impact Examples:
Notifications aren’t being sent
Connectors are not processing responses
Business Impact Examples:
Occasional responses are not being processed
Enterprise related issues (user configuration, admin dashboard questions, etc.)
Business Impact Examples:
Configuration questions for the form builder, connectors, formulas, and form settings.
Help with troubleshooting integration errors, like from Salesforce, Stripe, and other connectors.
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Troubleshooting Details
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My question is not form specific.
Link to FormAssembly workflow and/or form
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List additional forms, or the published address for your form, connected to the process in the full description.
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