Our Promise

Our team is dedicated to your success. We'll do our best to help you get the most out of FormAssembly by answering your questions, giving you tips and suggestions, and advocating for your needs.

We'll be back to you within 24 hours, usually much sooner. 


To learn more about our support hours and response times, click here. And please visit our Resource Center for in-depth documentation and videos.

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How can we help? 



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Issue or Question Details



Business Impact Examples:
  • App / Instance is down
  • Individual forms are down

Business Impact Examples:
  • Notifications aren’t being sent
  • Connectors are not processing responses
Business Impact Examples:
    • Occasional responses are not being processed
    • Enterprise related issues (user configuration, admin dashboard questions, etc.)

    Business Impact Examples:
    • Configuration questions for the form builder, connectors, formulas, and form settings.
    • Help with troubleshooting integration errors, like from Salesforce, Stripe, and other connectors. 



    Troubleshooting Details


    Please list the form where you see the issue happening.
    List additional forms, or the published address for your form, connected to the process in the full description.

       


       


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