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Please submit your support request with as much information as possible and we will be in touch as soon as we can. 

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Contact Information
How can we help? 

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Issue or Question Details

Business Impact Examples:
  • App / Instance is down
  • Individual forms are down

Business Impact Examples:
  • Notifications aren’t being sent
  • Connectors are not processing responses
Business Impact Examples:
    • Occasional responses are not being processed
    • Enterprise related issues (user configuration, admin dashboard questions, etc.)

    Business Impact Examples:
    • Configuration questions for the form builder, connectors, formulas, and form settings.
    • Help with troubleshooting integration errors, like from Salesforce, Stripe, and other connectors. 

    Troubleshooting Details

    Please list the form where you see the issue happening.
    List additional forms, or the published address for your form, connected to the process in the full description.



    Granting access to your account allows the FormAssembly team access to start troubleshooting quickly. You can find more details here on how to grant access

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