Contact Information

How can we help?

First name

Last name

To limit delays, please ensure your email is correct and one at which you can receive email correspondance.

Instance URL

Issue or Question Details

Question Types

Question Type

Business Impact:

Business Impact Examples:

App / Instance is down
Individual forms are down

Business Impact Examples:

Notifications aren’t being sent
Connectors are not processing responses

Business Impact Examples:

Occasional responses are not being processed
Enterprise related issues (user configuration, admin dashboard questions, etc.)

Business Impact Examples:

Configuration questions for the form builder, connectors, formulas, and form settings.
Help with troubleshooting integration errors, like from Salesforce, Stripe, and other connectors.

Short Description

Phone Number

Full Description

Your FormAssembly Username?

Do you have a screenshot or a file to upload?

Troubleshooting Details

Not form specific

My question is not form specific.

Link to FormAssembly workflow and/or form

Please list the form where you see the issue happening.
List additional forms, or the published address for your form, connected to the process in the full description.

Share a quick screen recording to speed up resolution of your case?

YesNo

Click "Start Recording" to begin capturing your screen. If prompted, grant permission to the screen recorder.

Recreate the issue you’re experiencing or show anything that will help our team better understand your situation.
When you're done, click "Stop Recording" The recording will automatically be attached to your case for submission.

Recording Time Limit:

Please keep your screen recording brief, as there is a file size limit. If you exceed the limit, an error message will appear.

Screen recording file

Do we have your permission to submit tests to this workflow and/or form?

YesNo

Do we have your permission to clone this workflow and/or form in your account for further testing?

YesNo

Is your question related to a response or error in a response log?

YesNo

Please provide a link to the response or an example of a response showing the error you would like help with.

Essentials, Team, Enterprise & Gov Cloud Customers: Please provide an access code so that we may begin troubleshooting right away.

Granting access to your account allows the FormAssembly team access to start troubleshooting quickly. You can find more details here on how to grant access.

Please Note: To ensure you receive our responses to your case, we encourage you to add our domain *@formassembly.com to your allowlist.

Case Origin

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