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But don't worry, if you can't find your answer quickly - simply ask the bot to start a new case and we'll walk you through gathering the important details that will help you create a case and give us the information to start troubleshooting your issue quickly! If you create a case via the chat, no need to fill out the form below. We'll be in touch shortly. 

Click the blue box below to get started! Or you can also scroll down to start a new case via the form if you prefer.  

Contact Information
How can we help? 

Enter only 1 email address.

Issue or Question Details

Business Impact Examples:
  • App / Instance is down
  • Individual forms are down

Business Impact Examples:
  • Notifications aren’t being sent
  • Connectors are not processing responses
Business Impact Examples:
    • Occasional responses are not being processed
    • Enterprise related issues (user configuration, admin dashboard questions, etc.)

    Business Impact Examples:
    • Configuration questions for the form builder, connectors, formulas, and form settings.
    • Help with troubleshooting integration errors, like from Salesforce, Stripe, and other connectors. 

    Troubleshooting Details

    Please list the form where you see the issue happening.
    List additional forms, or the published address for your form, connected to the process in the full description.



    Granting access to your account allows the FormAssembly team access to start troubleshooting quickly. You can find more details here on how to grant access

    Please Note: To ensure you receive our responses to your case, we encourage you to add our domain * to your allowlist.

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